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| Enjoy round-the-clock access to the Visa Platinum Customer Centre. |
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| Services such as organizing a flight to Paris, recommending a restaurant in Hong Kong, arranging for opera tickets in Milan or even suggesting a reliable dry cleaner away from home are just some of the services available. All it takes is a phone call or a mouse click, any time, anywhere in the world. |
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| Click here for the toll-free numbers, to speak to the Concierge in any major Asian language. Or let us serve you from the convenience of your seat with our web enabled Concierge Online service. |
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 | | Request Forms | | Would you like to get in touch with our Customer Service Executives online? Access the Concierge Online request forms here.
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 | | Emergency Services | | Did you lose your Visa Platinum card while traveling? The 24-hour Visa Platinum Customer Service Centre is at your service.
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 | | Concierge Hotlines | | Would you like to contact the Visa Platinum Customer Centre? Click the link below for our hotline numbers.
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 | | Concierge Contacts | | Are you going on a trip? Download the Visa Platinum Customer Centre's hotline numbers for easy reference.
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Disclaimer
Visa Platinum/ Visa Signature/ Visa Infinite Customer Centre (“Customer
Centre”) is serviced by International SOS .
By accessing or using the Customer Centre, you are deemed to have
understood and agreed to the terms of usage below.
Terms of Usage For Customer Centre
Usage And Information
Usage of the Customer Centre services for obtaining information is solely at
your own risk. Visa makes no representations or warranties whatsoever in
connection with any access to or usage of the Customer Centre, including
without limitation, connectibility, response times, and/oraccuracy,
completeness or suitability of any information provided by or through the
Customer Centre. Without prejudce to the foregoing, to the extent permitted
by law, Visa excludes all liability (including for negligence) for any loss or
damage (including special, indirect or consequential loss or damage) arising
from or in connection with the access to or usage of the Customer Centre, or
any information provided by or through the Customer Centre.
Goods And Services
Usage of the Customer Centre services for the procuring of any goods and
services is solely at your own risk. Visa makes no representations or
warranties whatsoever, and shall under no circumstances be a party to, the
procuring or attempted procuring of any goods and services by you through
the Customer Centre. Any goods and services so procured by you will be
solely a contractual arrangement between you and the relevant third party
merchant providing such goods and services (“Merchant”) and you
undertake to look solely to such Merchant in respect thereof. Without
prejudice to the foregoing, Visa makes no representations or warranties in
relation to any goods and services (including without limitation, quality or
fitness thereof) procured by you from the Merchant, notwithstanding any
involvement or assistance on the part of the Customer Centre in the
procurement by you of such goods or services from the Merchant. Unless
expressly prohibited by law, Visa excludes all liability (including for
negligence) for any loss or damage (including special, indirect or
consequential loss or damage) arising from or in connection with any such
goods and services procured or attempted to be procured by you from the
Merchant and all related requests, quotations, reservations, bookings thereof.
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